As the admission process has already started across various universities in India, the University Grants Commission (UGC) has directed all the universities to install helpline system round the clock.
"Setting up helpline aims to address admission related queries," says UGC.
"The admission procedure constitutes one of the most significant aspects of institutional functions and can lead to a lot of hassle and confusion for students if not carried out with utmost care and clarity," University Grants Commission Secretary Jaspal Sandhu said in a letter to Vice Chancellors.
According to PTI, the universities have also been instructed to have elements of transparency, clarity and effectiveness of interface in the admission system.
"One effective mechanism to check different hurdles in the admission process and to handhold the perspective students is to set up a 24×7 helpline in the university which can attend to queries, doubts, confusions and grievances of students," Jaspal Sandhu added.
"The universities should establish a helpline at the earliest with the notification on the homepage of their website," the communication informed.