Gone is the era wherein the entire market was all about products. In the highly competitive job world, merely delivering goods is no longer enough. Today, the way you present the same in front of your audience makes all the difference. Being in touch with your customers even after the service has been delivered and ensuring that the post-sales needs are met is of prime concern. In fact, customer service is that one thread that connects the producer or supplier to the client or customer even before the product is purchased and the relationship goes way beyond that.
Now, over the years, the job description of customer service has gone from mere smiling at the customer and behaving politely to that of more professional and task-oriented services. Needless to say, this has created ample job opportunities for thousands of young people all over the country.
While being well versed in English is advantageous in this context, fluency in the local language is seen to give you an edge in this profession. In this article, we shall discuss 10 different remote customer service jobs that you must consider if you want to pursue a career in this sector.
1. Remote Call Centre Agent
In the Indian context, the BPO sector is one that is booming since the past couple of decades. Here, the call centre agent sits in India and caters to the service needs of people in the western countries. Almost all companies, irrespective of the sector they are in, have call centres to cater to the questions and needs of the customers. Most of these operate either on the client's time zone or on a 24X7 basis.
2. Remote Customer Service Representative
These are the people who form the first point of contact for the customer with the company. They are the ones who approach the customer for feedbacks and ensure that the same is routed to appropriate places, and thereby ensure that the company functions to the best of its abilities.
3. Remote Customer Support Representative
The difference between customer service and customer support is that while customer service caters to the needs of the customer on a more generic level, customer support is more specific in this regard. It will be fair to say that customer support deals with a specific department at a time and is in a position to offer a more product-oriented service to the customers.
4. Remote Live Chat Agent
These days, an average customer is way busier than one of a generation ago; they do not always have the time to sit back and have a long conversation with a customer support representative. In such a scenario, the best thing to do would be to communicate with the agent via chat.
The growing popularity of this customer service medium is what is responsible for the increasing job opportunities in this sector.
5. Remote Customer Support Engineer
These people are the first point of contact with respect to the technical needs of a customer. Call centre agents or customer service representatives are the ones who route the customer's calls to these people when their expert guidance is required. In many companies, they are known as L2 support (or the second level of support) as well.
6. Remote Corporate Travel Consultant
In any industry, officials need to travel from one place to another for business needs. In most cases, the entire travel expenditure is dealt with by the company. In such a situation, companies and their executives prefer approaching travel consultants who take care of all their travel needs from transportation, food and lodging.
Most of these consultants work remotely and all communication happens over the phone or via email
7. Technical Customer Support Agent
This role is mainly in association with electronic gadgets and automobiles wherein the customer may require assistance in handling the same after buying it. After all, it is not fair on our part to expect that every customer who buys a product will be tech savvy.
In such cases, the approach the technical customer support agents who guide them through the procedure.
8. Remote Product Support Expert
These people are the ones who guide the people through correct usage of a particular product and the handling of the same. The product support may be over anything from cosmetic products to that of furniture and apparels. In the era of digital shopping, the importance of these people is increasing by the minute.
9. Remote Reservations Agent
In the case of hotels, restaurants or entertainment centres, these are the people who take care of reservations and allotment of seats and rooms. In most places these days, the process of reservation is digital in nature and these people work from remote locations to ensure that things go smoothly for both the service provider and the client by providing a bridge between the two.
10. Remote Escalation Manager
In case customers are unhappy with the product or the services that are meted out to them after purchasing the same, this is the person they approach. This is a more managerial role wherein the remote escalation manager is in charge of ensuring that things go smooth and that the customer is left satisfied.
When some complaints approach them, they are the ones who act on the same in order to ensure that the customer is served justice and that such a thing is not repeated.
Thus, having seen the wide variety of career opportunities that are available in this field, by now you must be convinced that if you really want to make it big in life, this is a worthy option for you. Indeed, this field is one that can accommodate people with a varied skill set and educational qualifications.
All that you need to succeed here is a certain degree of adaptability and flexibility and the zeal and determination to work hard.