Certified free online course on operations management

The University of Pennsylvania Wharton and coursera offers an online course an introduction to operations management.

This course will teach candidates how to analyze and improve business processes, be it in services or in manufacturing. Candidates will learn how to improve productivity, how to provide more choice to customers, how to reduce response times, and how to improve quality.

About the course:
The management skills that need to run the operations of a restaurant are the same that need to run a hospital. And these are the skills candidates will learn in this course. Specifically, candidates will learn how to improve productivity, increase responsiveness, provide more choice to the customer, and deliver higher quality standards.

Syllabus:
The course is broken up into six modules:

• Introduction
• Process analysis
• Productivity
• Responsiveness
• Quality
• Product variety

Duration: 8 weeks

Timings: 5 to 7 hours / week

To apply, click here.