The Bank of India (BOI) is inviting applications for the coveted position of Internal Ombudsman (IO) on a contractual basis. Based in Mumbai, this role offers a unique chance for experienced banking professionals to contribute to the bank's regulatory framework and customer grievance redressal mechanism.

Position Overview
- Role: Internal Ombudsman
- Location: Mumbai
- Tenure: 3 years (Non-renewable)
- Application Deadline: December 31, 2024
The selected candidate will play a critical role in ensuring fair treatment for customers by independently reviewing and resolving complaints that have not been addressed satisfactorily.
Eligibility Criteria
To qualify, candidates must meet the following requirements:
Age:
- Maximum 67 years at the time of application, ensuring they do not exceed 70 years at the end of the tenure.
Experience:
- Must have held a General Manager-level position or equivalent in banks, regulatory bodies, NBFCs, CICs, or similar institutions (excluding Bank of India).
- At least 7 years of experience in fields such as banking, finance, supervision, consumer protection, or payment systems.
Application Process
Interested candidates can apply through the following steps:
- Visit the BOI Website: Navigate to the "Career" section to download the application form.
Submission Methods:
- Typed applications must be placed in a sealed envelope labeled "Application for the post of Internal Ombudsman (IO) on contractual basis in Bank of India."
- Send the envelope via Registered Post, Speed Post, or Courier to the designated address.
- Alternatively, applications can be submitted via the provided email address (details available on the BOI website).
Salary Details
The salary for the Internal Ombudsman role at Bank of India (BOI) is a competitive Rs. 1.7 lakh per month, post-tax deductions.
Selection Procedure
The selection process includes:
- Shortlisting: Based on eligibility and experience.
- Personal Interview: Final selection is determined by interview performance.
Contract Terms
- The tenure is strictly limited to three years with no extensions or reappointments.
- Either party may terminate the contract with a three-month notice.


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