IIM Lucknow opens Advanced Program in Customer Relationship Management

Indian Institute of Management (IIM), Lucknow, launches Advanced Program in Customer Relationship Management for graduates and postgraduates.

Program objectives:

  • To understand the need for Customer Relationship Management : How customer orientation impacts firm profitability and competence.
  • To provide the frameworks and concepts of Customer Relationship Management : Processes, programs, tools and practices.
  • Cross functional perspectives of Customer Relationship Management : Implementing programs and building customer oriented firms

Program Design and Duration:

  • Duration : 6 months.
  • Frequency : 3 hours per week.
  • Class Schedule : Saturday (6:30 pm to 9:30 pm).

Program fee: Rs 89,888/-.

IIM-L opens Advanced Program in Mgmt


Eligibility Criteria:

  • Applicants should be working professionals/self-employed.
  • Graduates (10+2+3) / post graduates in any discipline with min. 50% marks [aggregate- considering results of all years (e.g. 3 or 4 together)] recognised by UGC/AICTE.
  • Minimum 3 years of work experience (full-time paid employment) post completion of graduation as on November 1, 2013 .

Who should attend:

  • Managers at any level seeking to understand or looking for updating existing knowledge on Customer Relationship Management.
  • IT / Service Operations / Marketing professionals who are currently handling / implementing / are likely to implement Customer Relationship Management or other Customer Facing / Customer Strategy functions.
  • CEO's, entrepreneurs - particularly ones with companies with a significant online / B2B or repeat / renewal business model.

How to apply:

Candidates have to fill the application form online.

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