How To Build A Career In Hospitality & Tourism Management

By Shatavisha Chakravorty

India is a country that has banked on the values of 'Atithi Devo Bhava', wherein a guest is considered to be an incarnation of the Almighty. It is our core values that dictate we take proper care of our guests. This, coupled with the fact that India has one of the most diverse geographical diversities in the world, ensured that thousands of international tourists visit the country every year. The number of national tourists visiting someplace in the country (other than that of their home town) for purely recreational purposes is also increasing by leaps and bounds. The cumulative effect of all of this has opened up new horizons of opportunities in the world of tourism and hospitality.


Indeed, the reasons for the same are many. Other than the aforementioned reasons, people are now taking an active interest in travelling to places. Government policies that are encouraging tourism development are also increasing by the minute.

Career In Hospitality & Tourism Sector

As a result, today the tourism industry is the largest employer in the world. This article talks about the current scenario in the Indian context and how technological developments are opening up new doors of opportunities in this sector in India.

• Resort Management

With a number of resorts coming up across the lengths and breaths of the country, there is a greater demand for people in this role. The job role here is managerial in nature. These people are responsible for handling everything from housekeeping and customer care to overall food quality and staff behaviour.

Naturally, this would involve interacting with staff and customers and only people who have excellent people management skills are expected to take up those types of jobs.

In the Indian context, people who are well versed in the local language or know more than one language are preferred for these type of jobs. Since the main job role here is supervising the work of others, this is one of the most highly paid jobs in the hospitality and tourism sector. The starting salary here is close to Rs 25,000 per month.

• Gaming Industry

In the Indian context, the hospitality and gaming industry is one that has come up only in the recent years. There are multiple roles here that people who have been trained in tourism and hospitality can take up. These include that of a dealer, a slot machine attendant, a pit boss, an operations manager and more.

In addition to that, most of the gaming zones in the country have lounges where players can choose to relax. There are food and beverage zones and all of these require people in multiple roles to manage the various functionalities. This has created an immense potential for employment opportunities in this sector.

The salary and work conditions here depend on the job role, the location of the gaming zone and the standard and target clientele of the same. However, this is one industry that is still in its nascent stage and in the coming years, the popularity of the same is only expected to rise.

• Cruise Manager

This is another sector of the world of Indian tourism and hospitality that has come up in the recent years. These days there are a number of cruises to Lakshadweep Islands, Mauli Lake, Chilka Lake, Sundarbans, Rann of Kutch, Dal Lake, Andaman and Nicobar Islands and a number of other places.

Tourists are becoming increasingly interested in the same and this has resulted in a surge of employment opportunities in this field. Technological advancement has ensured that cruises are now safer than ever before and that is why more and more people are choosing them.

The job role of a cruise manager involves travelling with the group of tourists and ensuring their safety and comfort round the clock during their time on the cruise. The average salary for a fresher in this field stands at somewhere between Rs 15,000 to Rs 20,000 per month.

While working during the course of the cruise, their food and accommodation expenses are taken care of by the organisation they work for.

• Wedding Coordinator

The wedding coordinator is responsible for arranging everything, from what the bride and the groom are supposed to wear to what the guests are going to eat. This is a very taxing role and requires people to have good managerial skills in addition to basic market knowledge and a good aesthetic sense.

These people usually take up organising a marriage as an assignment and each assignment pays them anything between Rs 50,000 to Rs 50,00,000 on an average. In extreme cases, the figures may vary.

• Front Office Receptionist

Until a couple of decades ago, this was a job role that was taken up by just anyone in the industry. However, these days with internet reservation becoming popular, the job responsibility associated with this position has increased by leaps and bounds. Hence, organisations are particularly careful about hiring people for this particular role.

Good communication skills, effective management skills along with a fair amount of computer literacy are prerequisites for this position. One must have a pleasant personality. Also, since these people are the face of the organisation, it is important for them to be well groomed and highly professional all the time.

They need to have a very good knowledge of the products and services that the organisation has to offer since they are the very first customer point of contact. The starting salary for this position depends on the organisation that one is working for. The average value stands at somewhere close to Rs 15,000 per month.

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