Appears, work from home (WFH), is going to be the 'new normal' determining and shaping business-cum-work culture worldwide in the post-COVID scenario, and India's largest IT service giant - Tata Consultancy Services (TCS) is proving a standing testimony to this.
The IT service giant, in a recent development, has decided to replace its 20-year-old operating model with a new one to facilitate and improvise business in changing times. In leading to this, the consultancy firm will be asking 75% of its 4.48 lakh global workforce, including 3.5 lakh in India, up from the company's present average of 20 per cent, to work from home running up to 2025.
Speaking of the same, NG Subramaniam, TCS chief operating officer (COO) said, "The New model called 25/25 will require far less office space than occupied today. We don't believe that we need more than 25% of our workforce at our facilities in order to be 100% productive," as reported in Business Today.
Subramaniam further adds, "Each employee should spend only 25% of working time in office. This will also imply that of all the team members, only 75% of a project team may be in a single location and the rest will be dispersed across geographies."
"We believe that we will be in a position to achieve about 25% improvement in velocity throughput productivity," the COO asserted.
The decision comes in the wake of TCS swiftly moving its 4,48,000 employees towards a new operating model it calls - 'Secure Borderless Work Spaces (SBWS)' amid continued nation-wide lockdown.
Talking about the new model, Rajesh Gopinathan, TCS CEO and MD says, "It is about taking the entire element of the operating model and being able to deploy that into this kind of an extended environment we call SBWS."
"TCS has invested in creating SBWS over the past few years. We have come out stronger and our model is more proven than ever before," Gopinathan added, hinting at a drastic shift from a centralised model to an extreme form of distributed delivery in a matter of days.
Being a forerunner among India's IT service majors, TCS will encourage other IT firms to follow suit and resort to the new business operating models.
Adding credence to this, Ravi Gajendran, a business professor at Florida International University says, the move makes a lot of sense in India, especially in metros with its long commutes and traffic. After TCS India, incumbents like Infosys and Wipro are likely to follow, else they will lose competitive advantage in human capital, he asserts.