The Second phase of counselling will begin from 27th May and continue till 10th June on all working days from 8 am to 10 pm. This is the 16th consecutive year that CBSE will be providing counselling services to students and parents to overcome common psychological problems and general queries after the declaration of Class X and XII results.
CBSE Tele-elpline- 2nd Phase The CBSE counselling is an outreach programme which is carefully designed keeping the heterogeneity of student's population and geographical spread. CBSE Tele counselling is largely offered by trained counsellors and Principals from within CBSE affiliated schools located in India and outside India. It is a voluntary, free of cost service provided by the participants.
During the 2nd Phase, 45 experts including Principals, trained counsellors from CBSE affiliated government and private schools and few psychologists will be available for Tele-Counselling.
Out of these, 37 are from India, and 8 counselors from outside India including Japan, Kuwait, Doha-Qatar and Saudi Arabia, U.A.E, Sultanate of Oman are participating in this program. Centralized Toll Free Access in India CBSE has introduced a ‘Centralized Access System' (CAS) similar to that of a call centre. For better accessibility and convenience the students can dial a toll free number 1800 118 004 from any part of the country and get in touch with operator for general queries related to result or with counselors for one to one telephonic counselling from 8 am up to 10 pm.
Counselling for Specially Abled Children: This year also CBSE has arranged counselling facility for Specially Abled Children to take care of the needs and anxiety of special children after their exam result.
CBSE website: Techniques to cope with result related anxiety are also provided at the CBSE website www.cbse.nic.in by accessing icon Helpline.