Every university and institute recognized by the UGC will have to set up a grievance redressal mechanism where students can lodge their complaints on matters related to admissions, irregularities, victimisation and sexual harassment.
The University Grants Commission on Wednesday published a gazette notification about the UGC (Grievance Redressal) Regulations, 2012 which also seeks to set up an ombudsman for redressal of grievances of students.
The regulations ensure every higher education institution for a mandatory publication of its prospectus, content and pricing, each component of the tuition fee and number of seats approved for each course and programme.
Significantly, the regulations come even as a number of legislations related to reforms in higher education -- some of which seeks to achieve the above said purpose -- are stuck in Parliament for over two years now.
UGC also calls for setting up of grievance redressal committee, which would be constituted by Vice- Chancellor of an affiliated university and comprise of senior professor as its chairman and three senior teachers drawn from affiliating colleges on a rotation basis.
How 'Grievance & Redressal Mechanism' helps?
The redressal mechanism would act as a platform where a student can not only lodge complaints against any irregularities in the admission process, withhold or refusal to return any document or certificates, but can also lodge complaints of harassment and victimisation including sexual harassment.
Any institute having its own Grievance Redressal system is an informal manner i.e. through direct supervision of the Principal. But in a formal sense along with the provision of Online Feedback suggestion Form and Online Grievance Cell.
The Grievance Redressal cell of the institute functions with the following purposes;
- to ensure a democratic environment in the campus,
- to acquaint all the faculty, Student about their rights and duties,
- to solve the various personal and educational related grievances of the teacher Student.
- to make the institution student friendly, and
- to ensure the qualitative as well as quantitative development of the institution through the grievance and redressal cell.
Moreover, considering the nature and depth of the grievances due inquiry is made by the members of the cell, and through personal discussion the matter is solved. If anybody is found to be guilty of any kind of nuisance he or she is given punishment with due consideration with the principal. The nature of punishment includes verbal as well as written warning, information to the parents, financial punishment, information to the police (if the situation arises for so) and expelling from the institute as per the rule.